How to Install LoJack and Recover Your Stolen Laptop

How to Install LoJack and Recover Your Stolen Laptop

Install Your Built-In Plan Against Device Theft

Find, track, and recover your stolen school issued laptop with Absolute Home & Office device data and theft recovery software.

Apple Mac

Apple Mac

Welcome to the Apple Mac Support article page, your direct access to tutorials, product-support, software, system updates, and more to ensure your creative experience every time you utilize your MacBook.

If you are having hardware issues, please contact your local Apple store or visit their Support page below.

Please DO NOT upgrade to macOS Catalina just yet!

As some of you may be aware, Apple has released the Mac OS 10.15 Catalina. Currently, we cannot verify that all of the school-issued software will work on the new OS X release.  Please DO NOT update your OS until we have completed testing for all software which includes post-update. Updating your system before verification of software compatibility could result in missed classwork or homework. We will notify everyone when it is safe to upgrade.

Below is an article regarding more information about Apple macOS 10.15 Catalina Compatibility List.

LoJack

If your device is stolen, you need the most effective and trusted recovery software on the job. In addition to keeping your data safe, Absolute LoJack’s theft recovery solutions will aid in the recovery of your stolen laptop, smartphone or tablet and return to it you. Locate your device, lock it against unauthorized users and permanently erase files, all from your remote location. Even if thieves reset your device to factory settings or wipe your hard drive, patented Absolute persistence technology re-installs the software despite their best efforts. Your identity is protected. Your data is protected. Your device gets back to you, where it belongs.

Read the Instructions on How to Install LoJack on your laptop.

How do I get support?

There are many ways to get support for your Apple MacBook Pro. If you are having any issues you may call the Apple Education Support Hotline at 1-800-800-2775 or take your MacBook Pro to any Apple retail store or Authorized Service Center. 

All student MacBook Pros come with the Apple Care Extended Warranty and is tied to the serial number of your computer. 

*The Los Angeles Film School does not offer technical assistance or support for any student issued laptop computer.

Which Apple Store is the closest to the Los Angeles Film School?

Apple, The Grove

Store Information

Address :
189 The Grove Drive
Los Angeles, CA 90036

Call : (323) 965-8400

Store Hours :
Mon – Thu: 10:00 a.m. – 9:00 p.m.
Fri, Sat: 10:00 a.m. – 10:00 p.m.
Sun: 10:00 a.m. – 8:00 p.m.

To make a Reservation for the Genius Bar click here.

Apple Store, The Beverly Center

Store Information

Address :
8500 Beverly Boulevard, Suite #656
Los Angeles, CA 90048

Call : (310) 289-7014

Address :
8500

Store Hours :
Mon – Fri: 10:00 a.m. – 9:00 p.m.
Sat: 10:00 a.m. – 8:00 p.m.
Sun: 11:00 a.m. – 6:00 p.m.

To make a Reservation for the Genius Bar click here.

APPLE CARE WARRANTY EXPLAINED

Every MacBook Pro comes with a 3 year Apple Care Warranty and complimentary telephone technical support. Apple Care Extends your coverage to 3 years from your hardware product’s original purchase date. You get one-stop access to Apple’s telephone technical support for questions about Apple hardware, Mac OS X, and Apple applications such as iLife and iWork. And you get global repair coverage for your Mac and Apple display through convenient service options.

ONE STOP FOR SERVICE AND SUPPORT

Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

. Direct access to Apple experts

. Mail-in repair for portable computers: Mail in your Mac using a prepaid shipping box provided by Apple

. Carry-in repair: Take your Mac or Apple display to an Apple Retail Store or other Apple Authorized Service Provider

APPLE HARDWARE COVERAGE

The AppleCare Protection Plan provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.

. What’s covered ?

. Your Mac computer

. Included accessories such as the power adapter

. Apple memory (RAM)

. AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule2

. MacBook Air SuperDrive (for MacBook Air and Mac mini with Snow Leopard Server only)

. Apple display purchased with your Mac

SOFTWARE SUPPORT INCLUDED

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics.

. Using the Mac OS X operating system

. Quick how-to questions about iLife and iWork

. Connecting to printers and AirPort networks

Alienware

Welcome to the Alienware Support article page, your direct access to tutorials, product-support, software, system updates, and more to ensure an epic gaming experience every time you play.

If you are having hardware issues, please call Dell's Alienware Support Team # (877) 330-9732 or visit their Support page below.

Lo-Jack

Manual

Alienware 17 R4 Service Manual 

PDF     HTML

Alienware 17 R4 Setup and Specifications 

PDF     HTML

Trouble Shooting Steps:

. Alienware Computer Does Not Turn On or Go Into Windows
Determine why the computer is not powering on or is getting stuck at the Alienware logo screen or otherwise failing to boot all the way.

. Troubleshooting Sound Problems on your Alienware Systems
Troubleshoot sound issues on your Alienware system.

. Alienware Systems: General Video Troubleshooting
Verify if the video card or the monitor has issues.

. Top Solutions per symptom for your Alienware System
Find knowledge base articles to troubleshoot your Alienware system.

. Alienware Systems Windows 10 Upgrade Issues
Get help with the most common issues that come up while upgrading your Alienware system to Windows 10.

. Artificial Intelligence Assistant
Meet Dell’s Artificial Intelligence Assistant. Our AI can guide you to solutions for common issues.

. 8 Beeps After Windows 10 Upgrade on Alienware Systems

Alienware/Dell Download Center

. Installing drivers on your Alienware System

. Installing and Configuring the Alienware Control Center
The Alienware Control Center allows you to customize the lighting effects on your keyboard or mouse, and configure macros.

About Google Team Drives

Google Team Drives are shared spaces where teams can easily store, search, and access their files anywhere, from any device. You can access files from your computer using any web browser or you can install the mobile application to access your files from your Android or iOS mobile device. While the files in Google Drive, also known as My Drive, are owned by the drive owner, files stored in a Team Drive belong to the team instead of an individual.

Team Drive is ideal for groups of colleagues who often collaborate on documents together, such as work groups or project teams. Anyone can create a Google Team Drive and share ownership of that Drive — as well as any documents stored there —making it easy for all team members to share in the responsibility of organizing and maintaining the files. Team members can be added or removed from the Team Drive at any time.  When a team member is removed from the group, all of the files remain in the Team Drive so that the team can continue to share information and complete necessary work.

When creating a Team Drive, you can then assign Team Drive membership (with Full access permissions) to the Google Group. Once the permissions are granted to your Google Group, access to the Team Drive is automatically adjusted when you add or remove members from your Google Team Drive.

See Google’s Get started with Team Drives page for more information.

Features

  • Files remain after an employee leaves.
  • All members of a Team Drive see the same content.
  • When a user is added to a Google group, they are automatically added to all of the Team Drives that include that group.
  • You can add external users to a Team Drive.
  • Files are searchable.
  • e daily upload limit resets the next day.
  • Works on PC and Mac computers and iOS and Android mobile devices.
  • Built-in sync capability ensures that your files, folders, and Google Docs are the same on all your devices.
  • Powerful search capability.
  • Google Drive links can replace email attachments, providing access to the same file.
Technical Specifications
  • Storage space
    • You can upload 750 GB of data per day.
    • You can upload files up to 5 TB in size.
    • If a single file exceeds the 750 GB daily limit, that file will upload. Subsequent files will not upload until the daily upload limit resets the next day.
  • A Team Drive can contain a maximum of 250,000 files and folders.
  • A Team Drive can include a large number of individual and Google Group members.
    • Limit for individuals and groups directly added as members: 600
      A group and an individual are both counted as one member against the limit.
    • Total limit of individuals (direct members, or indirect members due to Google Group membership): 50,000
      An individual who is a member of several groups that are added as direct members of the Team Drive still only count as a single individual.
  • A single Team Drive can nest up to 20 subfolders, but we don’t recommended creating Team Drives with a folder structure that complex. Team Drives functions, but users can have difficulty organizing and navigating the content. Instead of a complex hierarchy of folders, consider organizing content into multiple Team Drives.

Designed For

Current faculty, staff, and students.

Requirements

  • A full-service LAFS email and password.
  • See the system requirements page if you want to install Google Drive on your computer or mobile device.

Data Security

  • Google Team Drive can be used to store Low, Moderate, and High Risk Data, as defined by the Information Security Office, with the exception of Protected Health Information (PHI).

Rates

Free of charge

Get Help

How to Back-Up Your Student G Suite Data

Google Takeout is a tool that allows you to archive and download your G Suite data as a zipped file on your computer. You can do this individually by service (contacts, calendar, drive, etc.) or as a single archive.

  1. To begin backing up your G Suite data, go to www.google.com/settings/takeout and follow the instructions. Google Takeout sends an email when the archive is complete.  Use the link in the email to locate and download your data.
  2. After you have downloaded your data to your computer, you can import it into another Google account using the following directions.
Contacts
Calendar
Drive: Documents, Spreadsheets, Presentations, Forms, etc.
Mail
  • You can use Google Takeout to archive your email, but do not attempt to import your email from these files.  You will end up with no labels and multiple copies of each email message. 

For more information about archiving your data, including  FAQs, see support.google.com/accounts/answer/3024190?hl=en.

You can use Google Drive File Stream to stream My Drive and Team Drive files directly from the cloud. This desktop application allows you to open and edit most document types directly out of Drive File Stream without having to download the file onto your computer. When you make edits to the file, the changes are automatically saved in My Drive.

Google Docs editors are built in to Google Drive. The Google Docs collaboration suite includes Docs, Sheets, Slides, Forms, and Drawings.

How to Create Google Docs, Slides, Sheets and More​

How to Create Google Docs, Slides, Sheets and More​

Google provides a considerable amount of documentation for Google Docs, Slides, Sheets and more! Below are some links that you may find useful.

General information
Documents
Presentations
Spreadsheets
Other Apps
Getting Help

You can use Google Drive File Stream to stream My Drive and Team Drive files directly from the cloud. This desktop application allows you to open and edit most document types directly out of Drive File Stream without having to download the file onto your computer. When you make edits to the file, the changes are automatically saved in My Drive.

Google Docs editors are built in to Google Drive. The Google Docs collaboration suite includes Docs, Sheets, Slides, Forms, and Drawings.

How to Use Your Google Drive

To get started, log in to Google Drive on the web, install Google Drive on your computer or mobile device, and then put your files into Google Drive.

Logging in to Google Drive
  1. Go to google.com/drive.
  2. Click on “Go To Google Drive” 
  3. Enter your LAFS email, which will then pop up the LA Film ADFS Login page requiring your LAFS username and password, then click Login.
  4. The list of your Google Drive documents displays.
Accessing Google Drive on your mobile device
Using Google Drive

You can use Google Drive File Stream to stream My Drive and Team Drive files directly from the cloud. This desktop application allows you to open and edit most document types directly out of Drive File Stream without having to download the file onto your computer. When you make edits to the file, the changes are automatically saved in My Drive.

Google Docs editors are built in to Google Drive. The Google Docs collaboration suite includes Docs, Sheets, Slides, Forms, and Drawings.

About Google Drive

You can store your files in the cloud with Google Drive. You can also install the desktop and mobile application to access your files from your computer or Android or iOS mobile device. Google Drive’s built-in sync capability ensures that your files, folders, and Google Docs are the same on all your devices.

You can use Google Drive File Stream to stream My Drive and Team Drive files directly from the cloud. This desktop application allows you to open and edit most document types directly out of Drive File Stream without having to download the file onto your computer. When you make edits to the file, the changes are automatically saved in My Drive.

Google Docs editors are built in to Google Drive. The Google Docs collaboration suite includes Docs, Sheets, Slides, Forms, and Drawings.

Features

  • Unlimited free storage space
    • You can upload 750 GB of data per day.
    • You can upload files up to 5 TB in size.
    • If a single file exceeds the 750 GB daily limit, that file will upload. Subsequent files will not upload until the daily upload limit resets the next day.
  • Works on PC and Mac computers and iOS and Android mobile devices.
  • Built-in sync capability ensures that your files, folders, and Google Docs are the same on all your devices.
  • Powerful search capability.
  • Google Drive links can replace email attachments, providing access to the same file.

Designed For

Current faculty, staff, and students.

Requirements

  • A full-service LAFS email and password.
  • See the system requirements page if you want to install Google Drive on your computer or mobile device.

Data Security

Google Drive can be used to store Low, Moderate, and High Risk Data, as defined by the Information Security Office, with the exception of Protected Health Information (PHI).

Rates

Free of charge.

Get Started

Get Help

For further assistance, please view the IMT Helpdesk Support page.