Apple Mac

Welcome to the Apple Mac Support article page, your direct access to tutorials, product-support, software, system updates, and more to ensure your creative experience every time you utilize your MacBook.

If you are having hardware issues, please contact your local Apple store or visit their Support page below.

Please DO NOT upgrade to macOS Catalina just yet!

As some of you may be aware, Apple has released the Mac OS 10.15 Catalina. Currently, we cannot verify that all of the school-issued software will work on the new OS X release.  Please DO NOT update your OS until we have completed testing for all software which includes post-update. Updating your system before verification of software compatibility could result in missed classwork or homework. We will notify everyone when it is safe to upgrade.

Below is an article regarding more information about Apple macOS 10.15 Catalina Compatibility List.

LoJack

If your device is stolen, you need the most effective and trusted recovery software on the job. In addition to keeping your data safe, Absolute LoJack’s theft recovery solutions will aid in the recovery of your stolen laptop, smartphone or tablet and return to it you. Locate your device, lock it against unauthorized users and permanently erase files, all from your remote location. Even if thieves reset your device to factory settings or wipe your hard drive, patented Absolute persistence technology re-installs the software despite their best efforts. Your identity is protected. Your data is protected. Your device gets back to you, where it belongs.

Read the Instructions on How to Install LoJack on your laptop.

How do I get support?

There are many ways to get support for your Apple MacBook Pro. If you are having any issues you may call the Apple Education Support Hotline at 1-800-800-2775 or take your MacBook Pro to any Apple retail store or Authorized Service Center. 

All student MacBook Pros come with the Apple Care Extended Warranty and is tied to the serial number of your computer. 

*The Los Angeles Film School does not offer technical assistance or support for any student issued laptop computer.

Which Apple Store is the closest to the Los Angeles Film School?

Apple, The Grove

Store Information

Address :
189 The Grove Drive
Los Angeles, CA 90036

Call : (323) 965-8400

Store Hours :
Mon – Thu: 10:00 a.m. – 9:00 p.m.
Fri, Sat: 10:00 a.m. – 10:00 p.m.
Sun: 10:00 a.m. – 8:00 p.m.

To make a Reservation for the Genius Bar click here.

Apple Store, The Beverly Center

Store Information

Address :
8500 Beverly Boulevard, Suite #656
Los Angeles, CA 90048

Call : (310) 289-7014

Address :
8500

Store Hours :
Mon – Fri: 10:00 a.m. – 9:00 p.m.
Sat: 10:00 a.m. – 8:00 p.m.
Sun: 11:00 a.m. – 6:00 p.m.

To make a Reservation for the Genius Bar click here.

APPLE CARE WARRANTY EXPLAINED

Every MacBook Pro comes with a 3 year Apple Care Warranty and complimentary telephone technical support. Apple Care Extends your coverage to 3 years from your hardware product’s original purchase date. You get one-stop access to Apple’s telephone technical support for questions about Apple hardware, Mac OS X, and Apple applications such as iLife and iWork. And you get global repair coverage for your Mac and Apple display through convenient service options.

ONE STOP FOR SERVICE AND SUPPORT

Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

. Direct access to Apple experts

. Mail-in repair for portable computers: Mail in your Mac using a prepaid shipping box provided by Apple

. Carry-in repair: Take your Mac or Apple display to an Apple Retail Store or other Apple Authorized Service Provider

APPLE HARDWARE COVERAGE

The AppleCare Protection Plan provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.

. What’s covered ?

. Your Mac computer

. Included accessories such as the power adapter

. Apple memory (RAM)

. AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule2

. MacBook Air SuperDrive (for MacBook Air and Mac mini with Snow Leopard Server only)

. Apple display purchased with your Mac

SOFTWARE SUPPORT INCLUDED

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics.

. Using the Mac OS X operating system

. Quick how-to questions about iLife and iWork

. Connecting to printers and AirPort networks